Return Eligibility
To be eligible for a return, items must be unused and in the same condition that you received them. They must also be in the original packaging. Certain types of goods, such as personalized items or those marked as final sale, are not eligible for return. If you are unsure about the eligibility of your item, please reach out to us for clarification.
Return Request Process
To initiate a return, you must send an email to [email protected] within 30 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Returns requested after the 30-day window may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. If the item is not received by us, we cannot issue a refund. Please keep your shipping receipt as proof of return.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days. Please note that depending on your bank, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product in a timely manner. Please follow the return request process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We may request photos of the damage to assess the situation. If the item is confirmed to be damaged or defective, we will provide instructions for returning the item and will cover the return shipping costs in such cases.
Contact Information
If you have any questions about our Return and Refund Policy, please do not hesitate to contact us via email at [email protected]. We aim to respond to all inquiries within 48 hours. Your satisfaction is important to us, and we are here to assist you with any concerns you may have.
